partner, Asurion. Verizon partners with Asurion to get you the. protection you need for your digital lifestyle. Learn more. Worry less with Verizon. Mobile Protect. We’ve got you covered with device. protection, security and support. 1.0General Terms. Welcome to AT&T! By activating, using, or paying for any AT&T products or services ("AT&T Service (s)" or "Service (s)"), you agree to be bound by this Consumer Service Agreement ("Agreement"). If you don't agree, please contact us immediately to cancel your order and/or service and return any products.Denied insurance claim. A member on my plan recently upgraded to iPhone 13. Shortly after phone was stolen and reported 9/30. Claim started and said we'd receive email when completed. Never received email. Checked on claim and it was denied. Asurion claims "phone was in use since claim date" it was BECAUSE IT WAS STOLEN.How To Submit An Anthem Claim Yourself. Typically, your doctor or provider, especially if they’re in your plan, will submit the claim for you. In some cases when you visit a doctor outside your plan, you may have to do this yourself. You can access claim forms in our Forms Library. Here are some steps to make sure your claim is processed ...I dropped my phone in the sink while washing dishes. I looked at it and it showed a reddish pinkinsh color on the sticker. I called ATT and made my claim. got my phone a few days later. shipped my damaged phone back and wanted to know if you will still have insurance after you made a water damaged phone claim?AT&T/Asurion insurance is a joke. Other. My wife dropped her phone (Samsung Galaxy S21 Ultra) and cracked her screen, we thought it was fine because we have AT&T mobile service and she could use her phone well enough in the meantime. So I set up a time for a technician to come by the house on Jan. 21st.Ways to locate your phone or device. Some devices include built-in features to assist in locating your device using Global Positioning System ( GPS1 ). You can also pre-activate AT&T and third-party apps and features2 to assist in finding a lost or stolen device. To find your device using GPS:Here are 3 ways to avoid slowing down your claims process: Share the correct device make and model that is listed on your account or covered by the protection plan. Make sure the shipping address matches your billing address. If your device was lost or stolen, report it to your carrier before submitting the claim.Billing or shipping ZIP Code. Activate your new cell phone, tablet, and smartwatch on the AT&T wireless network here.Lock or wipe your device using an activated AT&T or third-party app or add-on 2 that was activated before the device was lost or stolen. Suspend service and block your device online or submit a ticket to get help from an agent.; Change your passwords for other accounts on your device. This includes your Apple ® ID, Facebook ®, and email accounts.; Report any credit cards saved on your device ...If your unlocked phone will not continue to work, for whatever reason, then you either buy a new phone or go elsewhere. AT&T does not owe you a replacement phone. Agents finding some temporary workaround does not put your phone on the official whitelist. If not on the list, then the system will continue kicking it off until workarounds are closed.If your device is lost, stolen, damaged, or has an out-of-warranty malfunction, your next option will be to reach out to Asurion if you have AT&T Protect Advantage. You can file a claim online by clicking File a Claim and follow the prompts, or you can call 888.562.8662 weekdays from 8AM - 10PM ET or weekends 9AM - 9PM ET.File, continue, or track a claim. for your mobile device. File or Track a Claim. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.For damage to yards, plants, or bushes, please call the BWIRE group at. 800.924.9420, prompt 2. Hours: 7:30 am - 6 pm ET (Monday - Friday). If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414. Email: [email protected]. David, AT&T Community Specialist. *I am an AT&T employee, and the postings on this site are ...Current reward cards. To activate or check the balance of your AT&T Visa® Reward Card or AT&T Virtual Visa® Card, enter the first four digits of your Reward Card number and select Manage your rewards. Reward Card number. Manage your rewards.Making a Claim with AT&T Protect Advantage. You can file a claim with your AT&T insurance: Anytime online at AT&T's claim website. By Phone at 888-562-8662 between 8 a.m. and 10 p.m. ET on weekdays or 9 a.m. to 9 p.m. ET on weekends. On the AT&T ProTech support chat.Yeah going through insurance to replace the phone is a (Edited per community guidelines)ing joke with AT&T I had dropped my phone and broke the screen and then I ended up leaving my phone at a car dealership and because somebody stole it AT&T needed me to tell them the exact date and time to process my claim of when the phone was last used well I didn't know when the phone was last used ...No, the insurace gives you a replacement of what you lost. If they provided "upgrades" people would lose them all the time. And your insurance is probably through Asurion, not AT&T, they're just collecting the money for you. When solved / helped, please mark your question as solved by clicking "Accept solution".Jacob - Thanks, but I don't need help finding the IMEI on my device. I need validation from an ATT system that my phone is being used on your network. Either via IMEI or serial number. This is a standard thing required for every claim I have made over the years. Any thoughts on how to obtain this? Thanks, ScottAccess your account number online. Go to your myAT&T Profile . Sign in, if asked. Scroll to My linked accounts. You'll see the account number for each of your services. Find your account number on your paper bill. Look in the top-right corner of any page. Last updated: March 8, 2023. Saturday and Sunday before. 8 p.m. ET. Following Tuesday. *Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times. File a claim for your Metro PCS Protection Plan is provided by Assurant. Generally, claims must be reported within 60 days of the date of the incident. We need to know if it was dropped, got wet, is lost, or something else. Depending on what's wrong, we may repair or replace your device. For a cracked screen, we can usually repair it same day. If it’s lost or has other physical damage we may replace your device. We also provide assistance to people who are unable to file a claim for various reasons. To speak to a Creole or Spanish speaker or use translation services, call the Customer Service Contact Center: 1-833-FL-APPLY (1-833-352-7759) Mon. - Fri. 8:00 a.m. - 6:30 p.m. People who need assistance filing a claim online because of legal reasons ... AT&T Protect Advantage for 1 1: AT&T Protect Advantage for 4 1: Number of devices covered: 1: Up to 4 (phones, tablets, connected laptops) Protection: Claim limit for loss, theft, damage, and post-warranty malfunction: Unlimited: Unlimited: Maximum claim value: $3,500 per claim: $3,500 per claim: $0 screen and back glass repair claims 2 ...Want to learn more about filing a claim? Learn more about the claims process. Your questions on phone deductible, Asurion insurance and phone insurance claims are answered here. Find all device insurance and protection details with Verizon.Key Features. 8K Video and 108 MP / 10 MP / 10 MP / 12 MP quad-rear cameras. Embedded S Pen for easy notes, sketches, and scribbles. 5,000mAh battery with up to 40 hours talk time 1. Super speed, with Qualcomm® Snapdragon™ 8 Gen 1 chip and octa-core processor.Wait 1–3 days for your replacement phone to come in the mail. If you filed your claim on a weekday, then you should receive your replacement phone the following day. If you filed your claim on the weekend, it may take 2–3 days for you to receive your replacement. Once you receive the new phone, you can start using it immediately.Consumer reporting agencies like Equifax, Experian, and TransUnion are required to give you a free copy of your credit report each year if you ask for it. Visit www.AnnualCreditReport.com for more information, or use the contact info below: Equifax: 800.525.6285, www.equifax.com. Experian: 888.397.3742, www.experian.com.Sent back broken phone via Asurion claim, ATT say they never received!!! Hi, I dropped and smashed the screen on my Note 10 plus, I filed a claim and received a replacement via FedEx. I wiped the broken phone and packed it in the provided box using the provided postage and gave it to the postman same day.. same scenario I've been through too ...For damage to yards, plants, or bushes, please call the BWIRE group at. 800.924.9420, prompt 2. Hours: 7:30 am - 6 pm ET (Monday - Friday). If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414. Email: [email protected]. David, AT&T Community Specialist. *I am an AT&T employee, and the postings on this site are ...It may be 4G LTE for data, but it is not for voice calls. If it's not capable of voice calls it cannot be allowed on the network because it cannot call 911. If you don't replace the phone, AT&T will not take your money, and suspend service. I believe that phone has band 13, which means it will work on Verizon (unless you ask them in which … Visit Community. 24/7 automated phone system: call *611 from your mobile. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. Your Spending Account. (YSA), a company of Alight Solutions. This HRA Guide contains important information about your HRA, including: • How the HRA works • The reimbursement process • The catastrophic prescription drug benefit • Where to go for help IMPORTANT: • Regarding the phrases "your Health Reimbursement Account," "your ...Fix or replace a device. Check claim status. Track replacement device. Activate replacement device. Lost or stolen device? First, try to find your device using GPS or a pre-installed location app. Still can’t find it? We can help you temporarily suspend your service. Lost or stolen phone? Cracked screen or broken phone? Device not working properly?Move the SIM card from your defective device to your replacement device. Insert the new SIM card if one came with your replacement device. Review these steps to activate your SIM card and start setting up your phone. Last updated: December 7, 2022. Return a defective device within 30 days to avoid a non-return fee.You can file a claim with your AT&T insurance: Anytime online at AT&T's claim website. By Phone at 888-562-8662 between 8 a.m. and 10 p.m. ET on weekdays or 9 a.m. to 9 p.m. ET on weekends. On the AT&T ProTech support chat.Arbitration or small claims can take months, up to a year, and has a 50/50 success rate. A better business Bureau complaint usually gets results in a couple days. In any case, one has to prove fault on at&t. In the OPs case, that she did call and cancel her tablet and watch line.Protect it from loss, theft, damage, and more with a cell phone protection plan. Saves you money. Avoid paying up to $1000 for a replacement iPhone if the unexpected occurs. Offers next-day phone replacement. Receive a replacement iPhone in as little as 24 hours. Provides full insurance coverage. Coverage for loss, theft, damage (including ...This option includes as-soon-as-same-day replacement 1 if your device is lost, stolen, or damaged; an unlimited number of claims; $0 screen and back glass repairs 2; expert technical support; and more. AT&T PROTECT ADVANTAGE for 1. Get protection and support for one device and the same great features included in Protect Advantage for 4.That’s why we offer a full range of tech care solutions to keep you connected—from protection and repair to installation and expert support.How can we help you today? Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.Follow these steps to suspend your PREPAID device or service: 1. Sign in with your 10-digit wireless number and password. 2. Go to My Device > Report a Lost or Stolen Device. 3. Select Report a Lost Device or Report a Stolen Device to suspend your service. 4. Follow the prompts to suspend service on your device.View and pay your AT&T bills online, manage multiple accounts, and upgrade your AT&T Wireless, Internet, and home phone services. Sign in.Phone Insurance Claim - File a Claim for Your Device. Because it happens. Let's start by choosing your plan provider. AT&TAT&T PrepaidBell MobilityConsumer CellularCox MobileCricketFreedom MobileKoodoLiberty MobileLiberty Mobile PrepaidSamsung Care+/Samsung Premium CareSIMPLE MobileStraight TalkTELUStotal ...This was back around September 28th. "back around" was the day before yesterday. Which means it is very unlikely it has been returned to AT&T and checked in, and box opened. It can take another 2 weeks for your phone to be checked over. AT&T doesn't usually bill for the balance of a phone unless it is way overdue.ACE - Sage. •. 117.2K Messages. 8 years ago. Contact ATT. You probably need the IMEI from the phone. If you reported the phone lost to ATT, they blacklisted it. If ATT says Asurion blacklisted it, then they will have you contact them. .11-06-j7. Contributor. •. 1 Message. Wednesday, August 28th, 2019 6:20 PM. Accept terms and conditions. I need to accept terms and conditions for a phone on a warranty. How do I do that?AT&T will not take a damaged phone for a trade. If you are only eligible for a trade upgrade through NEXT, you will have to pay off your NEXT to upgrade. If you are eligible for an upgrade, you do not need to trade in your phone for a new one. Hello. I recently water damaged my phone.I was covered by the protection plan, so I called the number and filed a claim. My phone was the Samsung Galaxy A50. The lady I spoke to on the phone told me I had a $100.00 deductible and they could offer me a Samsung S20+ 5G as a replacement. I had been looking at the A14 as a replacement, but the S20+ 5G seemed to be slightly better and I ...Check the status of your ticket.If the voicemail system prompts you to enter your 10-digit voicemail box number, contact Customer Care. You can: Chat with us using the Chat button when available (not available for AT&T PREPAID SM (formerly GoPhone ®)). Call 611 from an AT&T wireless phone. Call 800.331.0500 (AT&T PREPAID customers call 800.901.9878).It may be 4G LTE for data, but it is not for voice calls. If it's not capable of voice calls it cannot be allowed on the network because it cannot call 911. If you don't replace the phone, AT&T will not take your money, and suspend service. I believe that phone has band 13, which means it will work on Verizon (unless you ask them in which case ...Bundle-priced plans that include phone coverage, tech support, identity theft recovery and roadside assistance are just $12.99 per month for one phone. Or, choose a family plan that covers up to four lines for $24.99 per month. A $149 deductible applies to all smartphone claims. buy protection.International replacement of lost or stolen devices is subject to device availability, and options may vary by region and iPhone model or color. It may take up to 4 business days after your claim is approved for your replacement iPhone to be delivered.When you file an AT&T insurance claim, the insurance company is actually Continental Casualty Company in California. They underwrite the policy, and the AT&T rep acts as the claim adjuster. They may use other insurance companies in other states. The rep will ask how the phone was damaged or lost to determine if it's covered, much like a car or ...Property Damage Phone Number. call the Claim Center at 800.894.0374. ... The 855-365-4976 number works, but they won't talk with you without a claim number, which you need to get from AT&T Risk Management Team; however, their Risk Management Team is impossible to get a hold of. Plenty of posts on here about the same thing.Is an AT&T phone or device and isn't active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.NBC 5 Responds' Lexi Sutter reports. Time is running out to claim your share of AT&T's $60 million "data-throttling" settlement. Those eligible have until Thursday, May 18, to file a claim. AT&T ...Physical or liquid damage would have been covered by insurance. Replacements are taken care of through Asurion, our insurance partner. You can contact Asurion at 888-562-8662, Monday - Friday 8 AM-10 PM, Saturday- Sunday 10 AM-9 PM. They will be able to get you a new return label as well.Protect up to 4 devices, even ones that aren't connected to the AT&T Wireless SM network. Find the best phone insurance plan to cover your phone and other devices. Plan benefits include screen repair, battery & same day replacement of your damaged, lost & stolen phone. Plus get help with filing a claim online.Making a Claim with AT&T Protect Advantage. You can file a claim with your AT&T insurance: Anytime online at AT&T's claim website. By Phone at 888-562-8662 between 8 a.m. and 10 p.m. ET on weekdays or 9 a.m. to 9 p.m. ET on weekends. On the AT&T ProTech support chat.Next day. Before 12:00am CT on Saturday. Monday. Before 10:00am CT on Sunday. Monday. If you have a Device Protection+ Ultimate plan, you might be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process. Shipping cost is included for all replacement devices.Please go to Online Repair to report service problems or to check repair status.. Last updated: December 7, 2022If you’re taking care of someone, whether it’s a child or a family member, chances are, you can claim them as a dependent and get a tax break. But the rules can get tricky. This IR...Enrolling is simple. You can get Premium Handset Protection ® (PHP) for as low as $5 per month per device. It includes device insurance and mobile protection. You may enroll in either program separately. Enroll in our stores, within 30 days of activating you eligible device. The device will need to pass a visual mechanical inspection.On Thursday, October 6, investors await weekly jobless claims....WMS On Thursday, October 6, investors await weekly jobless claims. The number of people filing for unemployment ben...Step 1: Call your phone or use your carrier's mobile app to send an alert. Start simple: use another device to call your mobile phone. This step is trickier if you had your phone on silent, but sometimes it's on a hard surface and you can hear it vibrate, so it's worth a try. You can also use your carrier's mobile app to override your ringer ...Or, you can call 1-888-562-8662 on weekdays between 8 a.m. and 10 p.m. EST or on weekends between 9 a.m. and 9 p.m. EST. If you file a claim, you can track it online with AT&T. Be prepared to provide the phone number of the device tied to your in-progress claim.Called Asurion and ATT and was told claim would be cancelled and instructed me to return new replacement device upon receipt, which I did same day. Was told $225 had already been billed to my account but would be reversed in one or two billing cycles. 4 months later and 40+ phone calls later and $225 still has not been credited to my account.Older phones are even more valuable since there are fewer of them in circulation. When you didn't send in your lost phone, Asurion may have had to send a new phone to someone which cost them hundreds of dollars. After 1.5 years, they want that lost phone back more than ever. AT&T CSRs will not help.AT&T's Protect Advantage plan also has steep deductibles — $225 for Tier 3 devices and $275 for Tier 4 devices. In contrast, Upsie has extended warranty plans for all major cell phones for a much more affordable price. For example, purchasing a 2-year iPhone 13 Pro Max warranty would cost $9.99 per month. Additionally, the plan has a $0 ...The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.File an Asurion cell phone insurance claim for a Verizon device by visiting PhoneClaim.com, choosing Verizon from the list of providers and clicking the Start a Claim button, as of... Asurion Insurance Question - I can't factory reset my phone. I filed a claim for my Samsung Galaxy S6 Active and Asurion
Contact Farmers Claims Center. 1-800-435-7764. Report a claim online, over the phone or through our mobile app. You can also check the status of a claim or get help from a Farmers representative.Step 2: Replace or repair your phone. Important: To obtain warranty service, you must follow Google's procedures. We need your name, contact info, and phone's serial number. We may also need your proof of purchase and help to answer our diagnostic questions for your phone's issues. Check your Pixel phone's warranty.For AT&T ProTech for 1, the monthly price is as follows: Tier 1 $6.65, Tier 2 $6.25, Tier 3 $8.75 and Tier 4 $7.50. For New York residents only, the following may be purchased separately: AT&T Protect Insurance for 4 for $12.25/month, AT&T Protect Service Contract for 4 for $11.75/month and AT&T ProTech for 4 for $26.00/month.Feb 22, 2024 · Go to phoneclaim.com/att or call us at 888.562.8662 to start a claim. Claim Limits 2 claims within any consecutive 12 months with a maximum device value of $1500 per occurrence. Replacement Device Once your claim is approved, the replacement device is shipped to you and received overnight in most cases. Claims may be fulfilled with new, AT&T Certified Like-New remanufactured or other models of like kind and quality.Not on a broken phone that won't come on and you made ins claim. If you were doing a next trade in to upgrade, other trade-in, or returning a warranty device, you would be charged. 0288655-ATT_Notice_of_Dispute-form. Instructions. You can use this form to tell AT&T's Legal Department about your dispute and begin the 60-day Informal Dispute Resolution Process. Information marked with an asterisk (*) is required, but you may also want to include copies of your bills, notes, communications with AT&T, or advertisements.Property damage claims are handled through our third-party administrator, Sedgwick. Call our Support team at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.Let's make sure you can get your damage claims filed, @KDC9501! Before you can get started, you'll need to have the following information available: Location - The physical address or GPS coordinates for the location where damage occurred.; Photos - Include close-ups and wide views of the area damaged.If possible, include photos of the person, vehicle, or equipment that caused the damage.Dec 17, 2012 · With that out of the way, CJ provides the following info they believe will be helpful to anyone making an insurance claim with Asurion: 1. The Deductible Is Not Negotiable. No matter what the AT&T ... 1. Go to Account & services > My wireless. 2. Scroll to My Devices and select the device you want to manage. 3. Select Manage device & features > Get features for your device. 4. Scroll down and select a device protection option. 5. Replace My Device. Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality. File, continue, or track a claim. for your mobile device. File or Track a Claim. File a claim with Assurant. We offer one of the most comprehensive suites of device protection services available today. 3.7K Messages. 4 years ago. @skeeterintexas Yes, seems that there was a fairly recent change in contact info. Sedgwick Claim Center at 855.365.4976, 8am - 4:30pm CST. 0. 1. Accepted Solution.AT&T WON'T UNLOCK PHONE SERVICE IS STILL ACTIVE & NOT CANCELLED. AT&T is refusing to unlock my phone. I paid it off in full. ... and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.NEW YORK (AP) — The theft of sensitive information belonging to millions of AT&T's current and former customers has been recently discovered online, the telecommunications giant said this weekend.. In a Saturday announcement addressing the data breach, AT&T said that a dataset found on the "dark web" contains information including some Social Security numbers and passcodes for about 7. ...Choose your new phone. Follow the prompts to check out. Heads up: The amount due will include the remaining balance on your old device. Good to know: Paid off or own your device and want to trade it in? Explore our Trade-in program to see if you're eligible for an AT&T Promotion Card to use toward your next device.Access your email on the web. Go to currently.com. Select Mail. Enter your email address and password. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code. Enter the code and click Submit to sign in.How To Submit An Anthem Claim Yourself. Typically, your doctor or provider, especially if they’re in your plan, will submit the claim for you. In some cases when you visit a doctor outside your plan, you may have to do this yourself. You can access claim forms in our Forms Library. Here are some steps to make sure your claim is processed ...Complete the Password section. Choose temporary password or security questions, and follow the prompts. For help filing an insurance claim you can come in to an AT&T Retail location with your Photo ID, or contact 888-562-8662 weekdays, 8 a.m. - 10 p.m. ET and weekends, 9 a.m. - 9 p.m. ET. We hope this helps. Kenneth, AT&T Community Specialist.Apr 3, 2013 · If you’re self employed, you have the ability to deduct all of your cell phone expenses (initial purchase and monthly bill) as long as the phone is used for business purposes – exclusively. If you aren’t self employed but your phone expenses are required by your employer and you don’t receive reimbursement, you also have the right to ... Property Damage - Claim. My claim was originally denied by Sedgwick. However the city has determined that the damage to my property was the fault of your lines being too low. I have submitted the new information via Email and left a voice mail to my contact at Sedgwick but have not heard a response. My next step is to *** which will in turn ...No, the insurace gives you a replacement of what you lost. If they provided "upgrades" people would lose them all the time. And your insurance is probably through Asurion, not AT&T, they're just collecting the money for you. When solved / helped, please mark your question as solved by clicking "Accept solution".Apr 3, 2013 · If you’re self employed, you have the ability to deduct all of your cell phone expenses (initial purchase and monthly bill) as long as the phone is used for business purposes – exclusively. If you aren’t self employed but your phone expenses are required by your employer and you don’t receive reimbursement, you also have the right to ... I. OBLIGOR: The company obligated under this Plan in all states, except Florida, and the District of Columbia is: Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, and phone number is (866) 642-4170.If purchased in Florida, the company obligated under this Plan is: Asurion Service Plans of Florida, Inc. whose address is P.O. Box 061078, Chicago, IL 60606 ...Key Features. 8K Video and 108 MP / 10 MP / 10 MP / 12 MP quad-rear cameras. Embedded S Pen for easy notes, sketches, and scribbles. 5,000mAh battery with up to 40 hours talk time 1. Super speed, with Qualcomm® Snapdragon™ 8 Gen 1 chip and octa-core processor.Replace or repair. Don’t let a lost or damaged device ruin your day. With an unlimited number of claims and $0 screen and back glass repairs 1 for eligible devices, you can …AT&T Multi-Device Protection Pack1 • Includes comprehensive protection with AT&T Multi-Device Insurance, expert technical assistance from the U.S.-based ProTech2 support team and the Protect Plus app 3 for up to three eligible mobile devices. • Your primary mobile device must be on an AT&T postpaid wireless plan.Easily save your receipt, file or track a claim on your protected products. Asurion Protection Plans (commonly referred to as extended warranties) protect your products when the unexpected occurs.No, the insurace gives you a replacement of what you lost. If they provided "upgrades" people would lose them all the time. And your insurance is probably through Asurion, not AT&T, they're just collecting the money for you. When solved / helped, please mark your question as solved by clicking "Accept solution".When you file an AT&T insurance claim, the insurance company is actually Continental Casualty Company in California. They underwrite the policy, and the AT&T rep acts as the claim adjuster. They may use other insurance companies in other states. The rep will ask how the phone was damaged or lost to determine if it's covered, much like a car or ...If this is a malfunction on a different phone than the one you intend to replace, call 888-562-8662. An expert will help you. If the device has accidental damage caused during use, has been lost or stolen, or it has been more than 12 months, you can still replace your device, but you'll need to start a claim.1. 2. I paid to my old account. I was told to send an email to verify my bank information so the credit could be applied to my new account. I was told: [email protected] did not work.If your device is lost, stolen, damaged, or has an out-of-warranty malfunction, your next option will be to reach out to Asurion if you have AT&T Protect Advantage. You can file a claim online by clicking File a Claim and follow the prompts, or you can call 888.562.8662 weekdays from 8AM - 10PM ET or weekends 9AM - 9PM ET.returns, exchanges, warranty claims, and canceling AT&T service. View the full Premier . return policy. online. Returns. Exchanges Warranty Claims Service Cancellation. Business Support . ... These numbers are on the back of your phone or device and may be located under the battery. Note: Apple phones or devices are covered by the 1-year ...@stantonls. It is important that you file a claim before you replace your phone and SIM card. If you chose to replace the SIM card and the phone prior to contacting Asurion and making a claim Asurion sees that there is a phone active on the line it does not matter if it is an old junk phone or a cheap phone, the insurance only covers the phone that is active on the line at the time you make ...If you cancel during the first 30 days, you will receive a full refund. If you cancel after the first 30 days, your subscription will run until the end of the current monthly billing cycle, and it will not be renewed after that. To cancel your protection plan, simply log into your account or call us 24/7 at 1-866-318-2173.Security info is an alternate contact email address or phone number that you add to your account. If you forget your password, or if someone else is trying to take over your account, the system will send a verification code to that alternate email or phone number. When you give the code back to us, the system will know that you’re really you ...Drops, spills, and breaks happen to all of us, so we offer protection plans that are actually helpful—for real people like you and me. Here’s what you get: Cracked screen repair. Fixes for defects/failures. Loss and theft protection. Coverage for water damage. Accessory coverage. Unlimited battery replacement.Move the SIM card from your defective device to your replacement device. Insert the new SIM card if one came with your replacement device. Review these steps to activate your SIM card and start setting up your phone. Last updated: December 7, 2022. Return a defective device within 30 days to avoid a non-return fee.AT&T customers in California who were charged administrative fees on their postpaid wireless service plans between June 20, 2015, and June 16, 2022, can file a claim for a one-time cash payment.International replacement of lost or stolen devices is subject to device availability, and options may vary by region and iPhone model or color. It may take up to 4 business days after your claim is approved for your replacement iPhone to be delivered.Warranty coverage periods vary, depending on your device. If it's: New: Typically a one-year manufacturer warranty AT&T Certified Restored: Typically a 90-day warranty New or Apple-replacement Apple-branded equipment: Typically carries a warranty from Apple® of one year after purchase date An accessory: Learn how to exchange an …13.1K Messages. 9 years ago. the insurance says you will get the same phone or an equivalent. What that means only Asurion knows. Usually, you will get a refurbished phone of the same model. The 5 is not that old and there should be some around, so most likely you will get the same model. But there is no guarantee.For devices bought as new, we'll make the warranty device exchange on behalf of the manufacturer. Check your device manual or contact the manufacturer for warranty info. Your replacement device will be similar or better. It can take up to six business days to arrive. For AT&T Certified Pre-Owned or AT&T Certified Restore devices, we'll send you ...Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288.2020 or visit us at an AT&T store. Canceled accounts: Once your account is canceled, it takes us 45 days to process your refund. Dropped your device in water? Cracked your screen? Lost your phone? File your claim online and you could receive a replacement in 24 hours. On June 9, 2020, my AT&T wireless account for two lines was terminated and transferred to another provider. The pay period 5/29 thru 6/28 was paid for in full. ... AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you're billed in advance for recurring service(s) and/or programming ...Feb 22, 2024 · Go to phoneclaim.com/att or call us at 888.562.8662 to start a claim. You can file a claim with your AT&T insurance: Anytime online at AT&T’s claim website. By Phone at 888-562-8662 between 8 a.m. and 10 p.m. ET on weekdays or 9 a.m. to 9 p.m. ET on weekends. On the AT&T ProTech support chat.Bundle-priced plans that include phone coverage, tech support, identity theft recovery and roadside assistance are just $12.99 per month for one phone. Or, choose a family plan that covers up to four lines for $24.99 per month. A $149 deductible applies to all smartphone claims. buy protection.The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first …File, continue, or track a claim. for your mobile device. File or Track a Claim. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.You can find out where your claim, decision review, or appeal is in our review process. You can also check these details: Any evidence you’ve filed online to support your initial claim. Any additional evidence we’ve requested from you. Your claim, decision review, or appeal type. What you’ve claimed. We would like to show you a description here but the site won’t allow us.